//Healthcare Logistics
We turned a multi-day intake queue into same-day prescriptions.
RedBox Rx
// Results
4×Faster time to first fill
38%Higher intake completion
24kConsults triaged / yr
6 wksKickoff to production
// The challenge
Every RedBox Rx patient starts with an online consultation — and every one of those questionnaires was reviewed by hand. Staff manually checked eligibility, hunted for missing answers, and screened for contraindications while patients waited days for a decision. Abandonment climbed with the wait, and clinicians spent their hours on paperwork instead of care.
// The outcome
Intake that once took days now clears in minutes, with pharmacists stepping in only on the cases that genuinely need clinical judgment. More patients finish their consultation, more start therapy the same day, and the refill follow-ups keep them on it — turning a manual queue into a fulfillment engine that runs itself.
// What we built
- Intake agents that parse each consultation, flag contraindications, and surface missing answers instantly
- Automated eligibility and insurance checks that clear clean cases without a manual touch
- Pharmacist review queue with a pre-filled clinical summary for every case that needs a human
- Adherence follow-ups that prompt refills automatically before a patient lapses
Patients used to wait days just to hear back. Now the clean cases are ready for a pharmacist before I've finished my coffee.